Pagewell Refund Policy
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
1. 14-day refunds
- Ask within 14 days of a payment and you get a full refund of that payment. No questions asked.
- This applies to the first payment and to every renewal payment (14 days from each payment date).
- If you don't cancel before the 7-day free trial ends, the yearly price is charged automatically when the trial ends. That first charge, like any later renewal, can be refunded in full within 14 days of the charge.
- The money goes back to the payment method you used; how fast it arrives depends on your card issuer or bank.
2. How to ask
- Use the link in your Paddle receipt email, or find your order at paddle.net, and request a refund there.
- Or contact [Contact] with the email address you ordered with, and we will pass it on to Paddle.
3. Cancelling a subscription
- Subscriptions renew automatically until cancelled. Cancel any time in "Manage subscription" (Paddle customer portal); you will not be charged for the next renewal.
- Cancel before a free trial ends and you will not be charged.
- Cancelling alone keeps your access until the paid period ends. To get a payment back, ask for a refund within the period above.
4. Your statutory rights
This policy does not limit any right the law gives you, such as the 7-day withdrawal right under Korea's Act on Consumer Protection in Electronic Commerce or the 14-day withdrawal right in the EU and UK; where the law is more favourable, it applies. Paddle's buyer terms also apply to your purchase.