Meow Café account and data deletion
How to delete your Meow Café (the "Service") account and the data stored on our server. The Service starts with a random anonymous account, without your name, email or phone number.
1. Delete in the app (immediate)
In the app, open Settings → "Delete account & progress" and confirm. Your account and its data are deleted from our server right away.
Deleting your account does not cancel a store subscription. Cancel it yourself first:
- iPhone or iPad: Settings → [your name] → Subscriptions
- Android: Google Play Store app → Profile → Payments & subscriptions → Subscriptions
2. Request by email (without the app)
Copy the "Support code" shown in the app's Settings and email it to support@yhisoft.com with the app name (Meow Café). We delete the account within 7 days of receiving your email and reply to the address you wrote from. The support code is only used to find the account; it cannot be used to sign in.
No support code? If you made a purchase, send the order number and date from your Apple or Google receipt. We will try to find the account from that purchase and delete it if we do. Without the app, the support code or a purchase we cannot tell whose account it is, so we cannot find it: an anonymous account holds no name, email or other identity. Such an account stays on the server, but its sign-in session expires after a year without use.
3. What is deleted
- Your account (random user ID, sign-in sessions), purchase and subscription status, AI and other feature usage records, gem balance and gem history, and everything else stored on our server for this account
- Deletion cannot be undone. If you use the app again afterwards, a new anonymous account is created.
4. What is kept after deletion
- App event records (statistics and error analysis): kept for up to one year from collection, then deleted
- Anti-abuse records (a daily value derived irreversibly from the IP address): deleted automatically within 2 days
- Server error logs: usually a few days, then deleted automatically
- Store subscription notices we can no longer match to an account (including renewals or cancellations that arrive after deletion): up to 90 days from receipt
- Data held by Superwall, our paywall and subscription processor (user ID, purchase status, paywall views, device info): under our contract with them
- Transaction records the law requires us to keep (for example under Korean e-commerce law): for that period
- Payment records kept by Apple and Google: under their own policies
See the Privacy Policy for details.